Terms & billing

Orders and payment

Review the service, property details, appointment and total before paying. Photography is paid at checkout. A booking is confirmed after payment and availability are confirmed. Any different written agreement or quote accepted for your order governs that order’s specific scope and price.

Our standard service delivers photos online. Prints and physical storage media are not included. Any applicable tax must be included in the total shown before payment.

Virtual-photo credits

One credit unlocks the first download of one approved virtual photo. Downloading that same version again does not use another credit. Your original photo stays separate from the virtual version. Credits are reserved while a preview is prepared and released when an unused preview is declined.

Unused credits roll over. Each purchase or monthly renewal expires 12 months after payment. Credits expiring soonest are used first. A new purchase does not extend older credits. Credits are for your organization’s virtual photos and cannot be transferred to another account. If applicable law requires a longer validity period or another remedy, that law applies.

Pay as you go is $3 for one credit. Monthly plans are $29 for 15 credits, $99 for 60 credits, or $599 for 600 credits. The plan and price shown in your checkout control your purchase.

Monthly renewals and cancellation

Choosing a monthly plan authorizes recurring monthly charges at the price shown before you subscribe, until canceled. Each successful renewal adds a new batch of credits; unused earlier batches keep their own expiration dates.

Cancel future renewals in Billing. Your remaining credits keep their original expiration dates. Cancellation stops future renewals at the end of your current paid period and does not itself refund earlier charges. To report a billing problem or request help canceling, email sales@vision360media.com.

Photography changes

Request a cancellation or reschedule in project messages or by emailing our team as soon as possible. Changes depend on photographer and appointment availability. We do not automatically charge late-change or cancellation fees at launch. If we cancel or cannot provide the purchased service, we will offer rescheduling or a refund for the unprovided portion.

Refunds and corrections

Contact sales@vision360media.com for a refund review. Duplicate or erroneous charges are corrected. If we cannot provide a purchased service, we refund the unprovided portion. Other requests are reviewed against the payment, unused credits and delivered work. Cancellation alone does not refund prior payments; rejecting or hiding a photo does not issue a refund. Mandatory consumer rights remain unaffected.

Tell us the project and payment involved; do not email a full card number. We check the original charge, credit use, reservations and delivered work before resolving a request. For a photo quality problem, request a change in the gallery or contact the team so we can review a correction.

Saved cards

Saving a card is optional. Stripe handles payment details; Pix stores provider references and limited display information. Authorized billing members of your organization may use its saved cards for purchases. Saving a card does not by itself start a subscription or authorize unrelated charges. A card used for an active renewal may require a replacement before removal.

Your photos and virtual edits

Upload only photos you own or have permission to use and edit, and arrange authorized access to properties being photographed. You retain your rights in uploaded materials and allow us and our service providers to process them to fulfill your request.

After payment, you may use delivered photography to market the photographed property, including through your listing and marketing providers. Virtual staging and twilight images are digitally modified and may contain inaccuracies. Review them before use, identify modifications as required by your listing service and applicable rules, and keep the original available. Rejecting a preview or requesting a correction does not guarantee an identical AI-generated result.

Download and keep your own copies of delivered files. Pix is not a permanent archive; project access depends on the account, delivery and retention settings. Contact us before closing an account if you need an export.

Account access and support

Keep your login and share links secure. Give team members only the access they need. Do not use Pix to upload unlawful material, access another customer’s information or interfere with the service. We may restrict access to address security, misuse or payment issues while preserving records and rights required by law.

We may update these terms for future use. Existing purchases keep their confirmed price and credit expiration; a new purchase does not silently change them. Nothing here limits rights or remedies that cannot lawfully be limited.

Vision 360 Media LLC
2420 E 28th St, Unit 7
Signal Hill, CA 90755, United States
sales@vision360media.com